“The day our NPS score turned positive we celebrated knowing we weren’t just doing something technically remarkable, we were truly transforming our service delivery. We couldn’t have done it without Scuba."
It used to take Comcast 2-4 weeks to analyze data and find answers that could help improve their customer experience. But, with one simple process adjustment, Comcast was able to find answers immediately and reduce support calls by 11.3 million.
In this case study you'll learn:
- The top CX analytics challenges Comcast faced
- How they used Scuba to optimize customer experiences and journey analytics
- Why static analytics don't do your company justice
- How Scuba improved more than just CX analytics for Comcast
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